![]() All my expertise on the subject comes from fighting the same battles you are fighting at the moment. I am not a network engineer, nor do I play one on TV. If you are already using a hard-wired path to your router, your router or switch needs replacing because it is losing packets.ĭisclaimer. UDP packets (audio streaming) have no redundancy and once they are lost, they are not recovered in the system. Wireless spectrum is getting so congested that even with the strongest signal strength your neighbors are causing interference and packets are getting lost. If you are using wireless, re-configure and run CAT5 to the router. They are set up that way to reduce packet load. The fact that you are not receiving any responses from the routers 11-15 or broadcastify's server are not usually a problem. They are at least returning and not being lost. Your ISP hand-off to the backbone is pretty wild with an error bar covering most of the Latency graph but that as you have probably seen in other posts on this problem is not unusual. I need someone to interpret my findings with PingPlotter. I believe it is internet related but I am not sure. Select to share via Mail and address the email to be sure to include your username or account number plus any reference number you've been provided regarding your issue so we can make a note of the test results on your account and provide further assistance.My feed has started to go offline in the last several days and I am not sure why.Hit the Share icon and select Screenshot.Once the app has installed, open it and type internode.on.net or another address you wish to ping/traceroute into the address bar at the top of the screen, then hit the Start button to begin the test.Open the App Store and run a search for 'PingPlotter" to find, download and install the PingPlotter app.You can use Command+V to paste this screenshot directly into an email to send to be sure to include your username or account number plus any reference number you've been provided regarding your issue so we can make a note of the test results on your account and provide further assistance. Use the Command+Shift+3 keys on your keyboard to take a screenshot of the test results.You can test multiple network connections, get true one-to-one. Type internode.on.net or another address you wish to ping/traceroute into the address bar at the top of the page, then hit the Start button to begin the test. With every PingPlotter Professional trace, you can specify which network card to utilize.After running through the installation, launch the application.You can use CTRL+V to paste this screenshot directly into an email to send to be sure to include your username or account number plus any reference number you've been provided regarding your issue so we can make a note of the test results on your account and provide further assistance. Use the Print Screen (PrntScr) key on your keyboard to take a screenshot of the test results.Once the test results appear relatively stable, hit the Pause button. Allow the test to run for at least a minute.Type internode.on.net or another address you wish to ping/traceroute into the address bar and hit the Start button to begin the test.Hit the + (plus) icon at the top of the page to open a New Trace tab. Visit to download and install the PingPlotter application.Note: These simple tests do not require Standard or Professional subscriptions using the Free version will suffice. If you have an Android OS device, you'll need to run this test using a desktop computer with Windows or macOS. The range of latency values for each hop in your. On the Latency Graph, the average latency of each hop is shown as a red circle. As the data collects, you can begin looking at the Data Table and Latency Graph to find patterns of high latency and packet loss. This article will show you how to how to run a ping test and traceroute using PingPlotter 5 Free, a third-party application available on Windows, macOS and iOS. The Trace Graph gives you a bird’s-eye view of your collected PingPlotter data. ![]()
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